AMAZON sent email ask "Submit proof of insurance in the next 30 days" again
I got email from AMAZON said
"According to our records, we have not received details of your commercial insurance policy after multiple email follow ups. The Amazon Services Business Solutions Agreement requires that once you reach $10,000 in gross proceeds in any month, or if requested by Amazon, you secure commercial liability insurance. We ask that you submit proof of insurance for the products you sell on Amazon.com in the next 30 days."
But we already verified on Jan 2024. Went to our AMAZON account, show it is verified until Jan 2025.
Anybody got the same email ?
AMAZON sent email ask "Submit proof of insurance in the next 30 days" again
I got email from AMAZON said
"According to our records, we have not received details of your commercial insurance policy after multiple email follow ups. The Amazon Services Business Solutions Agreement requires that once you reach $10,000 in gross proceeds in any month, or if requested by Amazon, you secure commercial liability insurance. We ask that you submit proof of insurance for the products you sell on Amazon.com in the next 30 days."
But we already verified on Jan 2024. Went to our AMAZON account, show it is verified until Jan 2025.
Anybody got the same email ?
13 replies
Seller_kIukTwdhvntAp
There seems to be a rash of these going around, similar to everything being a PLANT that took place a week ago.
Just as Amazon refused to post a notice about all those plants, they have not posted anything (that I have seen) about the new insurance mess.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Seller_qJTSMsz1Xl7Xi
We've also received the same email but we were verified since February 2024 and is until next year. I've contacted seller support by opening a case, and they asked me to uplooad screenshot of the email and the verified insurance window that is shown on Amazon. They checked the backend and assured me that we are verified and so ignore the email. This is now in our case history, so if something happens, I can let them know. Hope this helps.
Seller_rI7BZIczK8iAC
Amazon doesn't ask you a re-verification but:
Seller_u7FPZj79znHMb
It seems to be a bug; I also got the same email. It seems we're having a lot of weird bugs with emails, including everything under the sun being a plant
Seller_2srXkS44rN39i
lets say the email never arrived. Is there any place in seller central that has a copy of the message or a note somewhere saying insurance is required.
Nothing in performance notifications, nothing under account health. Shouldnt somewhere in seller central have a "you must provide proof by xx,xx, 2024" like the identity verification process.?
Connor_Amazon
Hi @Seller_D6YxW7q3xLb4z
Connor from Amazon here, thanks for reaching out to us today.
Some sellers receive this e-mail in error, If you are insurance is verified and in good standing then you are ok. If you do have any doubts, please reach out to seller support and share the case ID here with me so that I can take a closer look.
Cheers,
Connor
Seller_YvPJcV8cv0Kiu
Can you imagine if we sent these kinds of emails to our customers...
