Shipment outside of delivery window penalties
what will happen if the on-time arrival rate is above 26.49%? (said the be an acceptable rate by AMZ)
I have found it quite difficult to manage the product to arrive within the delivery window. I send all of my products from overseas and try my best to keep it accurate by relying on UPS tracking but sometimes UPS delivers in 1 day and they have not yet updated their tracking status which makes it impossible to change the date as you can only change to the next day, not the current day.
Shipment outside of delivery window penalties
what will happen if the on-time arrival rate is above 26.49%? (said the be an acceptable rate by AMZ)
I have found it quite difficult to manage the product to arrive within the delivery window. I send all of my products from overseas and try my best to keep it accurate by relying on UPS tracking but sometimes UPS delivers in 1 day and they have not yet updated their tracking status which makes it impossible to change the date as you can only change to the next day, not the current day.
1 reply
Madeline_AMZ_481
Hi @Seller_uvzkc51ITNKwC
This is Madeline from Amazon to provide more support on your end.
It looks like you have concerns regarding assistance Late Shipment Rate. Let’s work together in finding the solution.
Our policy is that sellers should maintain an LSR under 4% in order to sell on Amazon. An LSR above 4% may result in deactivation of seller-fulfilled offers.
If your seller-fulfilled offers are deactivated due to not meeting the LSR requirement, you will receive a Performance notification in Seller Central. Within the notification, you will find steps on how to submit a plan of action (POA) for reinstatement.
Please also monitor every marketplace you are selling to ensure if Late Shipment Rate is still under the target.
To help you in better understanding of Late Shipment Rate, we would suggest you to refer these following help pages:
--Best practices to successfully upload tracking information
We hope that the above information is helpful to you. Please do not hesitate to let us know if you have any other questions the forums community and I are here to support you.
If you wish you have a call, you may speak to an Account Health Specialist via dial “call me now” in your account health page for more assistance.
Thank you,
Madeline
