Reviews for all products stopped
Hi all - I have about 6 ASINs in my catalogue all my own brand. For years, I would typically get 1-3 reviews per day across all the ASINs. Then, all of the sudden reviews stopped and I haven't gotten any for going on two months now. I do not solicit reviews directly or through third parties and don't even use the 'Request Review' feature at all. I had a friend go to one of my products to try to leave a review (just to see what it would say) and it would not let them leave a review and showed the message 'We apologize but Amazon is not accepting reviews on this product from this account'. I am assuming Amazon flagged the products for review manipulation but I have not done anything that would even remotely violate Amazon's policies.
I am wondering if anyone else has experienced this and if there is any action that could be taken with Amazon to get this resolved?
Reviews for all products stopped
Hi all - I have about 6 ASINs in my catalogue all my own brand. For years, I would typically get 1-3 reviews per day across all the ASINs. Then, all of the sudden reviews stopped and I haven't gotten any for going on two months now. I do not solicit reviews directly or through third parties and don't even use the 'Request Review' feature at all. I had a friend go to one of my products to try to leave a review (just to see what it would say) and it would not let them leave a review and showed the message 'We apologize but Amazon is not accepting reviews on this product from this account'. I am assuming Amazon flagged the products for review manipulation but I have not done anything that would even remotely violate Amazon's policies.
I am wondering if anyone else has experienced this and if there is any action that could be taken with Amazon to get this resolved?
7 replies
Veronica_Amazon
Hello @Seller_c0GxXmF0Rnqi1,
Thanks for the post here! The first step you should take it to submit a case to Seller Support via Seller Central on this concern. In general, when unusual reviewing behavior on a detail page is detected, limits on review submissions may be implemented. These limits help preserve trust in customer reviews. However, a case with Seller Support will need to submitted for a review of this concern.
Meanwhile, please review the Community Guidelines here.
Kindest regards,
Veronica_Amazon
Seller_Mg19WQ0yYVtIn
Hello, I am facing the same issue. In despite of having a good number of sales, my rating and reviews almost stop. Did you take any action? I really appreciate your help.
