Anyone else get called by Amazon Seller Support Team?
I received a peculiar call today stating that an "Urgent" issue arose and that they needed to speak with me immediately. So, I missed the call, but called back immediately, it declined instantly then I noticed Seller Support Call Wait Times were over 20-30 minutes out of nowhere. As of right now.
Wondering what's going on, I only sell FBA in the United States, Canada has no bank account or no history of any sales at all. Confused on what's going on!
Anyone else get called by Amazon Seller Support Team?
I received a peculiar call today stating that an "Urgent" issue arose and that they needed to speak with me immediately. So, I missed the call, but called back immediately, it declined instantly then I noticed Seller Support Call Wait Times were over 20-30 minutes out of nowhere. As of right now.
Wondering what's going on, I only sell FBA in the United States, Canada has no bank account or no history of any sales at all. Confused on what's going on!
1 reply
Troy_Amazon
Hi @Seller_7h5jMjVzBbYa1,
Thank you for your post. I understand you received outreach from our Account Health team, but the call was missed. When the call was missed, you should have received a performance notification giving you the reason of the call. Feel free to share that message here in the thread (with personal information removed) so we may better understand the intended outreach from Account Health.
"Canada has no bank account or no history of any sales at all."
Was there anything in this call to make you think the Canadian marketplace specifically was needing attention, or were you simply providing this for informational purposes here in the thread? In most cases, the aforementioned notification will be filed within the market for the Account Health contact was initiated.
"I only sell FBA in the United States"
I would recommend checking your Account Health page in each of your marketplaces. This page will tell you about any account health related issues that you may be facing. Feel free to share any potential issues you may encounter here in the thread, and we will assist you as best we can.
Regards,
Troy
