FBA shipment delivered but amazon shows not received i am very much upset
Dear Amazon Community Support,
I am writing to bring to your attention a recurring issue I have been facing with some of my recent shipments to the Amazon warehouse. Despite UPS confirming delivery to the designated Amazon facility, there seems to be a discrepancy as Amazon claims not to have received the shipments.
This issue has left me deeply concerned and frustrated, especially considering the heavy shipment costs incurred. It's distressing to have the products sent, paid for, and seemingly lost in transit within the Amazon warehouse system.
The problem has persisted over several recent shipments, creating significant inconvenience and financial loss for me. What's more perplexing is that while some of my shipments are successfully received and processed, others seem to vanish within the system.
I kindly request your urgent assistance in resolving this matter. As an FBA seller with the ID: FBA17SX0LHMY, I rely on Amazon's efficient and reliable service to conduct my business effectively. However, this recurring issue has severely impacted my operations.
I would appreciate it if you could investigate this matter promptly and provide me with a resolution. It is crucial for me to have clarity on why this is happening and to ensure that all my shipments are received and processed correctly by Amazon.
Thank you for your immediate attention to this matter. I trust that you will address this issue with the urgency it requires.
Sincerely,
Naz
FBA shipment delivered but amazon shows not received i am very much upset
Dear Amazon Community Support,
I am writing to bring to your attention a recurring issue I have been facing with some of my recent shipments to the Amazon warehouse. Despite UPS confirming delivery to the designated Amazon facility, there seems to be a discrepancy as Amazon claims not to have received the shipments.
This issue has left me deeply concerned and frustrated, especially considering the heavy shipment costs incurred. It's distressing to have the products sent, paid for, and seemingly lost in transit within the Amazon warehouse system.
The problem has persisted over several recent shipments, creating significant inconvenience and financial loss for me. What's more perplexing is that while some of my shipments are successfully received and processed, others seem to vanish within the system.
I kindly request your urgent assistance in resolving this matter. As an FBA seller with the ID: FBA17SX0LHMY, I rely on Amazon's efficient and reliable service to conduct my business effectively. However, this recurring issue has severely impacted my operations.
I would appreciate it if you could investigate this matter promptly and provide me with a resolution. It is crucial for me to have clarity on why this is happening and to ensure that all my shipments are received and processed correctly by Amazon.
Thank you for your immediate attention to this matter. I trust that you will address this issue with the urgency it requires.
Sincerely,
Naz
1 reply
Dominic_Amazon
Hi @Seller_qV7w9cEzUK5zr,
Dominic from Amazon here, you will have to go through the Shipment Reconciliation process for these.
After your shipment has arrived at an Amazon fulfillment center, the Contents tab on the Shipment summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools within the Contents tab to:
- Get detailed information about discrepancies between your shipping plan and what the fulfillment center received
- Provide more information about the shipment contents
- Request an investigation into missing or unexpected items
Reconciliation of shipped inventory usually takes 2 to 30 days. In some cases, it will take up to 60 days. You can track the status of your shipment in the Shipping Queue with the status cycling through In Transit, Delivered, Checked-In, Receiving, and finally Closed.
Best,
Dominic
