Hey all. I'm really struggling here and would really appreciate some help.

7 months ago I was deactivated for dropshipping. I didn't dropship. I shipped all my inventory from a single warehouse using shipping labels purchased from Veeqo (Owned by Amazon). My warehouse (3PL) is very experienced, and they confirmed that all products were shipped in unbranded brown boxes with no packing slips or invoices and with me as the seller of record.

However, Amazon is obviously very convinced, for some reason, that I did dropship. How do I find out what that reason is?

I did a deep investigation into every order that I sold FBM 90 days before the deactivation, and I can't figure out why my account was flagged as being a dropshipper. Almost all of the products were purchased directly from the brand themselves, or from a major distributor, so there's no way that they would be shipped in something like a Walmart or Home Depot box.

Looking at my FBM orders, I think the most realistic reason Amazon thinks that I dropshipped is if a competitor bought my product and told Amazon that it came in a Walmart or Home Depot box. I have no evidence for this and I'm not saying that's what happened, but I can't think of any other reason why I would be flagged for dropshipping, or why Amazon wouldn't be accepting the documents I've been providing.

I've shipped over 5000 units FBM with my 3PL and I trust them. They know not to send FBM orders in boxes from a retailer like Walmart or Home Depot. I'm 100% positive about that. The deactivation was in December, peak Q4, so there is a small possibility that an invoice from my supplier was left in a box as an oversight. If that is what happened, I'll absolutely take responsibility. I just need to know if that happened or not.

I don't know what the root cause of the deactivation is, and I don't know how to find that out, so I don't know how to create a Plan of Action. I can't create corrective actions and preventative measures if I don't know what the root cause is, and I've tried everything I can to find the root cause and have been unsuccessful.

I don't want to sound like I'm not willing to take accountability - I absolutely am. I just honest to god don't know what I did wrong.

TLDR - I don't know why Amazon flagged me for dropshipping and I don't know how to find out why they think I dropshipped, so I don't know how to prove that I didn't.

Any help would be DEEPLY appreciated.

Thanks!