Assistance Required for Updating Tracking Information on Amazon Seller Account
Hello Amazon Support Team,
We are currently facing an issue updating the tracking information for Order ID: 407-0513843-5689130 on our Amazon Seller Account. We have booked the shipment through i-carry.in , a third-party logistics partner for Delhivery. The AWB number generated can only be tracked via Delhivery’s platform.
We have already contacted the customer directly to provide them with the AWB number, but we require your assistance in updating this information on Amazon. Without this update, we may face delays in receiving our payment.
Could you please connect us with someone who can help resolve this issue? Your support would be greatly appreciated.
Assistance Required for Updating Tracking Information on Amazon Seller Account
Hello Amazon Support Team,
We are currently facing an issue updating the tracking information for Order ID: 407-0513843-5689130 on our Amazon Seller Account. We have booked the shipment through i-carry.in , a third-party logistics partner for Delhivery. The AWB number generated can only be tracked via Delhivery’s platform.
We have already contacted the customer directly to provide them with the AWB number, but we require your assistance in updating this information on Amazon. Without this update, we may face delays in receiving our payment.
Could you please connect us with someone who can help resolve this issue? Your support would be greatly appreciated.
1 reply
Noor_Amazon_
Hi @Seller_vKlUMnlri9BXy,
Have you contacted Seller Support with this inquiry?
You can do so by either raising a case through your Seller Central account or using the "Call me now" option available on you Account Health dashboard
Regards,
Noor
