Buyer returned wrong item-seller fulfilled
I attempted to contact buyer but have not received a response. The buyer has not been refunded yet. So, what happens now? If they agree to send the correct item, who pays for the incorrect item to be sent back to them?
Buyer returned wrong item-seller fulfilled
I attempted to contact buyer but have not received a response. The buyer has not been refunded yet. So, what happens now? If they agree to send the correct item, who pays for the incorrect item to be sent back to them?
14 replies
Seller_OvL8C4BJWiuS9
They do. They most likely know they sent the incorrect item and will wait and if you do not refund, they will file an A-Z claim.
Seller_rGcQW1yb6ZWbC
write to them and say, “Hey, I think you have confused our order with that of another seller. We received ‘wrong product.’ Please let us know how you want us to send this back to you.”
Seller_bDU82rCGofI7u
When issuing the refund, choose "materially different item" and charge 100% restock fee.
Seller_FaV5Qh0z4BM3s
It won't let you charge 100%. You can only charge up to 50%. I know from experience after getting a pair of obviously worn and returned late flip flops back.
Joey_Amazon
Hey @Seller_6jBMClOhqFVHM,
Thank you for being a part of the Seller Forums.
Seems like you have done the proper actions. Contacting the customer within 24 hrs. and letting them know you have received a materially different product is key.
As mentioned here by @Seller_bDU82rCGofI7u there is an option to select materially different when approving the refund.
I will add here the post Understanding Amazon's Returns Policies: A Comprehensive Guide for Sellers 📦 for future reference.
-Joey
Seller_EGAYxdv2MmpO0
File Safe-T Claim. Take picture of incorrect item, shipping label, and packaging. I have had this happen, it's pretty easy, actually.
