Shipping penalty to customer on retun order
It is observed frequently that customer use a product and apply for return / refund after his purpose of use of that product is fulfilled like party or festival occasion.
In such cases shipping charges and other penaly should be put on to customer by Amazon to protect seller for this misuse by customers.
Shipping penalty to customer on retun order
It is observed frequently that customer use a product and apply for return / refund after his purpose of use of that product is fulfilled like party or festival occasion.
In such cases shipping charges and other penaly should be put on to customer by Amazon to protect seller for this misuse by customers.
17 replies
Seller_QglmDs6wIEzvM
in my case a customer used a product for 3 months and Return back saying i dont like product and Amazon pick the Product back and refund him money as well
Seller_V5AW8sDtyHnlx
i have seen in YouTube some youtubers giving such ideas to viewers
Seller_O7l0dKmlfAGZE
Absolutely why should we seller bear charges of such scam customers, we also have to pay fees and delivery and packaging for such scams
Seller_xtyQ1ugx27ysy
agree ,customer must feel the pain of loss
Seller_qLtd9ql62AYss
yes... I am also facing the same thing, seller support suggest to file safe t claim and safe t claim deny the claim and saying exceeded safe t claim fraud claim. buyers are fraud sellers are not a fraud.
sellers are working hard for earning some money but amazon declare sellers are fraud customers are God.
Seller_AzoaPFdoGEVqV
It's disheartening to see over 95 % of us facing the same issues, from unjustified returns to product theft by ATS staff. The root problem appears to be that Amazon benefits from these incidents. They collect 15% Seller Controllable Return Rate (SCRR) fines and resell returned products, profiting at both ends.
While many sellers have proposed solutions like penalizing customers for misuse or implementing stronger return policies, Amazon seems indifferent. One simple fix could be requiring ATS staff to input a one-time password (OTP) generated from the buyer's phone after successful product pickup. If the seller receives a wrong or used product, the ATS staff would be accountable.
However, Amazon's reluctance to address these thefts suggests they may not want to disrupt this flow of profit. By keeping the system unchecked, they continue benefiting from fines and additional fees on resold items
Seller_CBFGvlNQRnsqK
totally agree with you actually Amazon or rather all the e-commerce websites are not seller friendly, as everyone including Amazon, courier person and the customer takes there piece of monetary profit but the seller has to suffer . E-commerce websites like Amazon need to work on this specially with deliveries and delivery return
It has to be made sure that the penalties which are ungenuine should be charged from the defaulter instead putting everything on the seller
Seller_ecOETEnm5rDIq
Totally Agree with the Suggestion from your end. Amazon must change its return Policy to protect Sellers from where Amazon taking commission from Sellers. Recently I have faced a c-return where the fees (Shipping, Commission & Refund expenses) was deducted from my money due to UNAUTHORIZED Purchase by customer
Seller_dPuNrs4gKPOld
I agree nowadays sellers are in trouble due to this kind of customers. And this type of activity is increased too much at the time of big sales. I reuest to amazon to take this matter seriously design the policies which help sellers to make the business profitable.
