Can't change my product title because I am supposedly not "qualified" even though I am the brand owner.
Amazon recently allowed some AI system to run amok and destroyed the title for one of my product listings. It is now a completely stupid and obviously useless title. When I try to update the title through the help form, I am told that I am not "qualified" to change the title because I am not the brand owner, even though I am the brand owner, and have registered my brand with the brand registry. When I try to submit my desired change, I am told that the suggestion will be forwarded to the brand owner for possible approval. However, I never have received any e-mails about the proposed change. How do I fix this? I can't believe how often Amazon is destroying the product listings of its sellers! How do you expect us to sell anything if you are constantly destroying our listings!
Can't change my product title because I am supposedly not "qualified" even though I am the brand owner.
Amazon recently allowed some AI system to run amok and destroyed the title for one of my product listings. It is now a completely stupid and obviously useless title. When I try to update the title through the help form, I am told that I am not "qualified" to change the title because I am not the brand owner, even though I am the brand owner, and have registered my brand with the brand registry. When I try to submit my desired change, I am told that the suggestion will be forwarded to the brand owner for possible approval. However, I never have received any e-mails about the proposed change. How do I fix this? I can't believe how often Amazon is destroying the product listings of its sellers! How do you expect us to sell anything if you are constantly destroying our listings!
2 replies
Manny_Amazon
Hello @Seller_86qXMwAJ0N1C1,
Thanks for posting to the Forums. Please share your most recent case ID that is related to this, and I'll review to see what options exist for escalation.
Regards,
- Manny
Seller_rzwaLDs5CVwK4
this is happening to me also.Total pain to get it resolved. Opening a case log is almost no help at all.