Daily Payment Reminders for Closed Account
About 2 years ago I opened then immediately closed an Amazon Seller Account after I discovered unauthorised charges on my credit card.
Since then I am getting DAILY emails saying there is a balance due and they are unable to charge my Credit Card. I purposely removed my card to prevent this happening.
How do I get this stopped?? Because the account is closed I am unable to access any of the (albeit useless) help pages
Daily Payment Reminders for Closed Account
About 2 years ago I opened then immediately closed an Amazon Seller Account after I discovered unauthorised charges on my credit card.
Since then I am getting DAILY emails saying there is a balance due and they are unable to charge my Credit Card. I purposely removed my card to prevent this happening.
How do I get this stopped?? Because the account is closed I am unable to access any of the (albeit useless) help pages
29 replies
Seller_7VbclcPFFRTnc
You pay the balance
It’s not closed if you are posting here
Unless you opened a new account?!
Presumably it’s just the initial £30 monthly pro plan selling fee ?!
Seller_DROodOAYHftnc
You would have not been able to close it, as would not have been fully verified, and as above post, if you are able to post here on the forum then it is still active.
Presumably the charge was the £30 Professional plan fee ?, also they do take a small nominal charge to verify your bank account.
Have they been taking £30 a month since you first signed up ?
Seller_Itthaikamvdgq
Example of the email:
Greetings from Amazon Payments UK.
You have an outstanding amount due in your Selling on Amazon payment account. We attempted to charge your credit card or bank account for this amount, but your bank declined the charge.
All Amazon sellers must provide valid payment information from a credit card and bank account acceptable to Amazon Payments. Please verify that the payment information you have on file is correct, and contact your bank with questions related to the accuracy of the information you provided.
It is possible that the charge was declined due to a credit limit imposed by your bank. If that is the case, we may attempt to charge a lesser amount to your card or account as often as every 24 hours until the remaining balance in your account is paid in full.
If the payment was declined for any other reason, you will need to update the payment information in your account. Disbursements will be suspended until your payment information has been updated. Go to [Seller Account information]
Once your payment information has been updated and verified, a disbursement will be initiated on your next settlement date. Additionally, any fees owed for this settlement period will be charged to the credit card or bank account on your next settlement date.
As a reminder, for amounts you owe us, Amazon Payments may charge any payment instrument you provide.
For more information, see [Credit Card Information for Your Selling on Amazon Payment Account
Thank you for selling on Amazon.
Amazon Payments UK Limited
{moderator edit Julia}
Seller_Itthaikamvdgq
As stated I am unable to log into the account without attaching a valid credit card. I am not going to do this as I have no idea what they are trying to charge me.
Credit Card Invalid
You must update your existing credit card information or add a new credit card to regain full access to this seller account.
Seller_NoMNQDGnEW5Bx
Well that shows that you’re on the individual plan so no need to downgrade that account although you may want to check all the other sites to confirm.
If you click amazon seller central in top left does that not take you to your homescreen with the balance on?
Maja_Amazon
Hello Cairnview_Creative!
Thanks for reaching out to the Seller Forums.
If you opened a case with Seller Support - would you mind sharing the case ID with me?
Regarding the plan fee - do you remember which plan you chose when you opened the account?
Best,
Maja
Seller_vtSzvxtW9StxE
Can you check “payments” in Report tab? In the transaction view you should be able to see the amount charged for once or every month under subscription fees.
Seller_Itthaikamvdgq
So I added a ‘virtual’ debit card with £1 to the account so I could regain access. There is a monthly charge of £30 recurring and £330 balance. This is not acceptable as the account was CLOSED. Furthermore access to any chat or help is BLOCKED as the account is suspended.
An impossible situation!
