can't access to my account

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Seller_qoCjiuGLij4GB

can't access to my account

I can't access my Amazon seller account. When I try to log in again it tells me that the registered email does not exist.

I have been a seller on the platform for over four months. Please help me with this system error.

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our months. Please help me with this system error.

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16 replies
Tags:Seller Support
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16 replies
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Seller_rI7BZIczK8iAC

It looks to me like you don't try to log in your seller account but in an Amazon merchant account. Try again searching in Google the seller account address:

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Seller_QcpTlLWWgbO2F

We have the exact same issue. I don't understand what is happening

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Seller_dbPVgAcVVZHG3

I have the same problem!!. Any solution??

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Seller_7GKAjS7MgruZ6

Same problem. What it can be?

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Seller_LImVvUWeyiCfQ

Were you selling in more than one Marketplace? If so, did you delete one of them or ask Amazon to delete one? Or did you delete your buyer account associated with your seller account?

If your answer is no to all of the above, try the usual trouble-shooting advice: clear your cache, cookies, restart your device, try a different browser or a different device. When I say try a different device, make sure it doesn't belong to someone else who also has an Amazon account and uses it to log in to their account. Using a device another seller uses will link your account with theirs, which is a whole other problem. It should be a different device you own that no one else uses.

If none of that works, try the Seller Central Technical Support Page You should be able to access that without being logged in. Ideally, it would be better to open a case directly with Seller Support but if you can't log in, you won't be able to do that.

Try tagging a couple of Community Managers to see if they can assist.

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Seller_K8aNkcGlkGWj9

i also have this problem, someone please help

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Seller_J46Ruz3VzvWCV

This might help some ....

1. Are you on Mobile or PC/Laptop? (I do see some images from both so I don't think it's related to that)

2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active

3. You don't have a Vendor Central account do you?

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Seller_9szhmWr7RyhKH

Same issue for me as well. Anyone know what to do?

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Michelle_Amazon

Hello sellers,

We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.

Thank you for your patience.

Regards,

Michelle

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Seller_0JpatTPdlGtBi

Same thing happened to me but my account is still active and products still selling.

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