Suddenly I need brand approval that I have had for two years? Please HELP!
I received email from Amazon that they "implemented new brand approval requirements" for the brand I sell. I've been approved to list under the brand since Nov 2021 and appoved to sell under the brand since Nov. 2022. I had a bogus Cust Auth complaint from a cust who scammed me to get a free item when I accidentally shipped him the one wrong item, I let him keep it, and one correct. The he turns around and files two CA complaints on the two items after I shipped the correct item. I was waiting on a clear invoice from my distrib before I could respon, last night, and got the email today, 2.5 days post complaint. I responded to the email today and sent my application in. Within seconds it was rejected. WHY?! Again, this is an invoice from Mexico, it is completely legitimate AND I have a LOA which I attached. I also attached a screenshot showing I was already brand approved. Please HELP... I am so frustrated. There are tons of other Mexico sellers here why am I having such a hard time?
@Cooper_Amazon You DM me in April about my Mexico invoices not being accepted and the issue is still Pending. Please help here. Case ID 14216518451
Suddenly I need brand approval that I have had for two years? Please HELP!
I received email from Amazon that they "implemented new brand approval requirements" for the brand I sell. I've been approved to list under the brand since Nov 2021 and appoved to sell under the brand since Nov. 2022. I had a bogus Cust Auth complaint from a cust who scammed me to get a free item when I accidentally shipped him the one wrong item, I let him keep it, and one correct. The he turns around and files two CA complaints on the two items after I shipped the correct item. I was waiting on a clear invoice from my distrib before I could respon, last night, and got the email today, 2.5 days post complaint. I responded to the email today and sent my application in. Within seconds it was rejected. WHY?! Again, this is an invoice from Mexico, it is completely legitimate AND I have a LOA which I attached. I also attached a screenshot showing I was already brand approved. Please HELP... I am so frustrated. There are tons of other Mexico sellers here why am I having such a hard time?
@Cooper_Amazon You DM me in April about my Mexico invoices not being accepted and the issue is still Pending. Please help here. Case ID 14216518451
15 replies
Seller_OvL8C4BJWiuS9
You have a LOA from who? A brand can remove eligibility whenever they want.
Amazon takes authenticity complaints very seriously.
Seller_7MkPDfvuAAs55
@Cooper_Amazon New Case ID 14216860771 I received the email today, November 2nd, with an approval deadline of today, November 2nd, or all my listings would be removed. The expected decision date is November 9th. I have inventory in and in process to FBA and hundreds of listings. Any help you can offer would be so greatly appreciated.
Seller_7MkPDfvuAAs55
@Cooper_Amazon My buyer now wishes to rescind his authenticity complaints. I have message from him stating so. Can he do that now that they are no longer showing on my account health?
Danny_Amazon
Hello @Seller_7MkPDfvuAAs55- thanks for sharing this experience on forums! Danny from Amazon here to assist if I can! I took a look your provided Case IDs and wanted to reach out.
It is true that Amazon can require re-approval for certain products, categories, or brands. I show that our team sent you an update earlier today confirming what documentation is outstanding in order to regain approval to sell this brand. Have you had a chance to review that message from Case 14216860771?
Let me know if you have any questions around providing those documents! In the meantime, I'll link to this page overviewing Letters of Authorization and this video on invoice requirements in case they prove helpful!
Best,
Danny
