Customer return wrong item and request full refund what should i need to do?
Dear Every body
I Sell stuff on AMZ about 2 - 3 years now. but i do spent alot money on inventory and after fees and shipping cost should get around 10 - -20% profit. but i do got a lot customer return wrong item how can i stop ship item to what state i don't want to shop and what should i need to do with that kind of customer they returned broke item not matching orginal item sent out and request full refund?
Customer return wrong item and request full refund what should i need to do?
Dear Every body
I Sell stuff on AMZ about 2 - 3 years now. but i do spent alot money on inventory and after fees and shipping cost should get around 10 - -20% profit. but i do got a lot customer return wrong item how can i stop ship item to what state i don't want to shop and what should i need to do with that kind of customer they returned broke item not matching orginal item sent out and request full refund?
4 replies
NR_Amazon
@Seller_onFPsBwEya2FA Hello there! I wanted to flag to you the Returns Settings Seller University video for you to ensure you have the return/refund settings on your account that best suit your needs.
If there are situations where a Seller is returning the wrong item and still receiving a refund, you can submit a SAFE-T Reimbursement claim (Link for seller-fulfilled orders reimbursement as well).'
Hope this helps!
NR_Amazon
