Hello @Seller_XPFJELqJ8fe9c,

Thank you for your post. Have you looked into the transaction views page? The Transaction View page displays the account transactions within a statement period, up until the prior day's close. A transaction can be an order, a refund, or an Amazon-initiated charge or credit.

You can search for a specific order or use the date and filter options to customize the report for your needs. Click Update after setting your filters. Only transactions from the last 24 months are available to review.

After the report updates, click on the linked Total for any order to see additional transaction details.

Adjust the report settings

Filter view by: Use this option to choose the type of transactions to display.

• All transaction types: Default setting that displays all transactions
• Order Payment: Buyer payments and seller fees
• Refund: Order refunds
• Chargeback Refund: Refunds that buyers initiate through their credit card company
• A-to-z Guarantee Refund: See A-to-z Guarantee
• Service Fees: Fees for services such as FBA storage
• Shipping services purchased through Amazon: Shipping services purchases, refunds, and carrier adjustments
• Paid to Amazon: Money you paid to Amazon because your sales for a statement period were less than your fees and charges
• Other: Service-related fees and other Amazon-initiated credits and charges
• Previous statement's unavailable balance: Total funds in reserve at the end of the previous statement period.

Please let me know if you still have additional questions. If you still are unsure, please provide the most recent seller support case id number into this thread and I will be able to investigate and escalate on your behalf.

Cheers,

Micah