Overcharge on Referral Fee - Some Hope?
Hello All,
I started a post about 3 months ago and it's been locked out. Here is an update, gotta keep on them....
So we got somewhere with Amazon (maybe) on the referral fees being changed on our products. Small back story, the products were placed in a 15% referral fee category from a 12% back in October of 2022. We have been working with Amazon reps for the past 7 months on this. After going back and forth for 2 month we got assigned an actual rep to help. She has been great, but now I'm getting stone walled again.
We have about 160 +/- products (that we have noticed) that were changed to the wrong fee category. They have admitted that there was an error on their end with the products. They have changed 1 ASIN to the correct category and issued a fee reversal paying back owed money for the additional 3% back but are now saying it's too much work to change the rest of them. Their internal team rejects changing them all after already acknowledging it is not correct.
I don't understand how they can acknowledge wrong doing, and then turn around and say sorry this is too much work to change back, when they changed it in the first place. (plus they would lose an additional 3% of our sales) They have taken tens of thousands of dollars with this 3%.
How is this legal?
They are making us pull all the reports and give them all the information, we are simply asking for the 3% they owe us (lets not get into interest) and to change the category back.
If any rep here can help case number is 14578241511
Overcharge on Referral Fee - Some Hope?
Hello All,
I started a post about 3 months ago and it's been locked out. Here is an update, gotta keep on them....
So we got somewhere with Amazon (maybe) on the referral fees being changed on our products. Small back story, the products were placed in a 15% referral fee category from a 12% back in October of 2022. We have been working with Amazon reps for the past 7 months on this. After going back and forth for 2 month we got assigned an actual rep to help. She has been great, but now I'm getting stone walled again.
We have about 160 +/- products (that we have noticed) that were changed to the wrong fee category. They have admitted that there was an error on their end with the products. They have changed 1 ASIN to the correct category and issued a fee reversal paying back owed money for the additional 3% back but are now saying it's too much work to change the rest of them. Their internal team rejects changing them all after already acknowledging it is not correct.
I don't understand how they can acknowledge wrong doing, and then turn around and say sorry this is too much work to change back, when they changed it in the first place. (plus they would lose an additional 3% of our sales) They have taken tens of thousands of dollars with this 3%.
How is this legal?
They are making us pull all the reports and give them all the information, we are simply asking for the 3% they owe us (lets not get into interest) and to change the category back.
If any rep here can help case number is 14578241511
5 replies
Glenn_Amazon
Hi there @Seller_ADSpSELQ5dOvX,
I've reviewed your case and at this time your Case is with the appropriate Escalations Team and there is no further escalation possible. Please note however I did reach out to the team and provided your feedback to their leadership. You will need to continue to work with this team to resolve this issue.
When categories and referral fees are contested, Sellers are responsible for identifying and reaching out to Amazon to review the categorization. In any instance, Amazon will only ever reimburse the difference in fees from the last 90 days per Amazon policy and only after the category is reviewed and determined to be eligible to be reverted. With the large number of ASINs you are concerned about this process may take time so please have patience with the team.
It is not that the team does not want to change the category back, but that the categorization team is rejecting the change as inaccurate. At this time I would recommend providing the full list of impacted ASINs in spreadsheet file so the team can attempt to appeal to change the category back. Ultimately Amazon's internal categorization teams make the final decisions on the category of a product.
Thank you for your understanding.
-Glenn
