Dear Amazon,

We are writing to express our serious concerns regarding the handling of customer rejected or cancelled shipments during transit. We have experienced significant financial losses due to the current inspection and return procedures implemented by your hub inspection team.

Specifically, we have observed that when a customer rejects or cancels a shipment, the package is returned to your hub. Upon arrival, your inspection team opens the package under the guise of inspection. This process consistently results in damage to the original packaging.

Once the packaging is compromised, the product becomes highly susceptible to damage during subsequent transportation. This frequently leads to the return of goods to us in a severely damaged condition, rendering them unsellable.

This practice is causing us substantial financial losses, encompassing:

Product Damage: The cost of the damaged goods themselves.

Platform Fees: Amazon platform fees associated with the initial sale.

Transportation Fees: Costs incurred for both outbound and return shipping.

Marketing Fees: Expenses invested in promoting the product.

Safety Claim Shortfall: The inadequate compensation received through safety claims, which typically covers only 15-16% of the total product value.

We are deeply concerned about the sustainability of our business on the Amazon platform under these circumstances. The current procedures are resulting in unacceptable losses, and we require immediate action to address this issue.

Therefore, we urgently request the following:

Cease Opening Rejected/Cancelled Shipments: We request that packages rejected or cancelled by customers during transit remain unopened by your inspection team at the hub. Opening these packages significantly increases the risk of damage during subsequent handling.

Alternative Inspection Procedures: If inspection is absolutely necessary, please implement alternative procedures that do not compromise the original packaging. Perhaps photographs of the sealed package, or weight checks could be used.

Full Compensation for Damaged Goods: We request full compensation for all damaged goods resulting from the current inspection and return procedures.

Review of Safety Claim Process: We urge a thorough review of the safety claim process to ensure that sellers receive fair and adequate compensation for damaged goods.

We believe that these measures are essential to protect sellers from unnecessary financial losses and to maintain a fair and sustainable marketplace.

We request your immediate attention to this matter and look forward to a prompt and satisfactory resolution.

Thanks