1. Root Cause:

We acknowledge that a few recent orders were delivered beyond the promised delivery dates and one order was marked with an invalid tracking number. The issues were primarily caused by delays from third-party couriers and internal handling inefficiencies in tracking updates.

2. Corrective Actions Taken:

We have discontinued using underperforming couriers like Shree Maruti and DTDC for time-critical orders.

Shifted to Amazon Easy Ship and Smart Transit Time, ensuring faster and tracked deliveries.

Established a standard operating procedure (SOP) to upload valid tracking information within 12 hours of shipment.

All logistics staff have been retrained to handle SLAs more strictly and ensure timely dispatch.

3. Preventive Measures Implemented:

Set up a dedicated logistics coordinator to monitor delivery deadlines and dispatch cutoffs.

Orders are now being shipped one day ahead of the promised ship date to create a buffer.

Tracking uploads are now automated and monitored daily.

We will continue using Smart Transit Time, which is currently active and delivering consistent results.

We request you to kindly review and reinstate the suspended shipping programs. We are committed to improving and maintaining Amazon’s high standards of customer satisfaction and shipping performance.

Seller Name: VV NATIONAL PLASTIC MOULDED FURNITURE

Amazon Seller ID: AV84ZXJ6YZ85Q

Thank you for your consideration.