UPS Lost My Pakage I am FBM saller
Please look into the status of my package, which was picked up by UPS on Jan 28 and Feb 1. It was shipped from my warehouse. There has not been a tracking update since then. Please let me know where it’s at and what I need to do to get this resolved. Also, I’d like to get a refund for the product label and the cost of the product.
UPS Lost My Pakage I am FBM saller
Please look into the status of my package, which was picked up by UPS on Jan 28 and Feb 1. It was shipped from my warehouse. There has not been a tracking update since then. Please let me know where it’s at and what I need to do to get this resolved. Also, I’d like to get a refund for the product label and the cost of the product.
6 replies
Seller_Hi7wbO2Kbo6bl
If you are FBM then you are asking about a package going to the buyer right?
You will not be eligible for label refund -- that only applies for a label that was never used.
Amazon is not going to help in this matter. They will direct you to UPS. Who will direct you back to Amazon since they are the account holder.
Unless you have your own UPS account tied into Amazon buy-shipping?
This old thread may help:
Michelle_Amazon
Hello @Seller_USYkg8YV8kqtR,
Thanks for reaching out. @Seller_Hi7wbO2Kbo6bl has provided you with some good information. IF that is not helpful, please contact Seller Support. If Seller Support is unable to help you, please create a new discussion to the correct category of Fulfill Orders with the correct tag for your issue so the team can investigate. Please note if the UPS label was something that you have purchased outside of Amazon, you will need to work with UPS directly.
Regards,
Michelle
