Apology and Clarification Regarding Policy Violation – Brand Misuse
Subject: Apology and Clarification Regarding Policy Violation – Brand Misuse
Dear Amazon Compliance Team,
I am writing to sincerely apologize and clarify a recent issue involving one of our product listings.
It has come to my attention that a member of my company (M/S. G S ENTERPRISES) was solely responsible for such mistakenly copied content/design related to the brand “Autofy,” which is a serious and unacceptable violation of Amazon’s Brand Misuse Policy and Code of Conduct. Please be assured that this was unintentional and does not reflect our values or standard business practices.
We take full responsibility for this oversight and have already taken immediate action:
The infringing content has been removed.
The staff member responsible has been counseled and retrained on Amazon’s policies.
Internal checks have been strengthened to ensure this does not happen again.
We deeply respect Amazon’s commitment to brand integrity and fair business practices, and we are committed to fully complying with all platform policies moving forward.
We sincerely regret this incident and request your review of the matter. Please let us know if any further action is required on our part.
Thank you for your understanding and continued support.
https://sellercentral.amazon.in/help/hub/reference/GJQMNDDB5NPTU84L
Apology and Clarification Regarding Policy Violation – Brand Misuse
Subject: Apology and Clarification Regarding Policy Violation – Brand Misuse
Dear Amazon Compliance Team,
I am writing to sincerely apologize and clarify a recent issue involving one of our product listings.
It has come to my attention that a member of my company (M/S. G S ENTERPRISES) was solely responsible for such mistakenly copied content/design related to the brand “Autofy,” which is a serious and unacceptable violation of Amazon’s Brand Misuse Policy and Code of Conduct. Please be assured that this was unintentional and does not reflect our values or standard business practices.
We take full responsibility for this oversight and have already taken immediate action:
The infringing content has been removed.
The staff member responsible has been counseled and retrained on Amazon’s policies.
Internal checks have been strengthened to ensure this does not happen again.
We deeply respect Amazon’s commitment to brand integrity and fair business practices, and we are committed to fully complying with all platform policies moving forward.
We sincerely regret this incident and request your review of the matter. Please let us know if any further action is required on our part.
Thank you for your understanding and continued support.
https://sellercentral.amazon.in/help/hub/reference/GJQMNDDB5NPTU84L
1 reply
Abella_AMZ
Hello @Seller_E90bQzHnkf7Rm,
This is Abella from Amazon to assist you.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
I understand your concern in regards with account deactivation where in you have violated the policy of Amazon related to "Brand Misuse". While I acknowledge your recognition of the staff member's violation, it's important to note that the appropriate appeal process varies depending on the specific nature of the violation that occurred. Different types of violations follow distinct appeal procedures, so we'll need to determine which process applies to this particular situation.
However, for better understanding of the issue, I would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
