Amazon & FBM to EU Business Customers - no IOSS - Help please
We sell the majority of our products via FBA PAN-EU however we have some products which are not cost effective in FBA so we sell these as MFN.
We have had instances whereby angry EU Business customers have refused delivery as they claim they weren't told they would be liable to pay the VAT. We can't just cancel the Business customer orders as our pre fulfilment cancellation rate will quickly rise above the 2.5% threshold.
Does Amazon notify EU Business customers that they will be liable to pay the VAT on import as their orders are not covered by IOSS? Do they pay the Ex-VAT price at checkout? I can't seem to find the information anywhere.
Thanks in advance
Dan
Amazon & FBM to EU Business Customers - no IOSS - Help please
We sell the majority of our products via FBA PAN-EU however we have some products which are not cost effective in FBA so we sell these as MFN.
We have had instances whereby angry EU Business customers have refused delivery as they claim they weren't told they would be liable to pay the VAT. We can't just cancel the Business customer orders as our pre fulfilment cancellation rate will quickly rise above the 2.5% threshold.
Does Amazon notify EU Business customers that they will be liable to pay the VAT on import as their orders are not covered by IOSS? Do they pay the Ex-VAT price at checkout? I can't seem to find the information anywhere.
Thanks in advance
Dan
1 reply
Seller_ZQyopdiwkUHOZ
They're not supposed to have fees to pay to customs. You need to be shipping in such a way that they face no fees or duties further to what has been paid at checkout. That's part of the Amazon terms and conditions for sellers.
