Customer return item that's not ours but opened A-to-Z and we lost
A customer returned item that is not ours. We were waiting for Amazon to process the refund so we could open a Safe-T claim but during that time the customer opened a A-to-Z claim. Now Amazon sided with the customer and refunded the customer out of our pocket and we could not upload photo proof on A-to-Z claim that the customer returned wrong item. We lost the A-to-Z appeal because of that. So is that a lose lose situation that nothing could be done?
The order ID is 111-7117736-1893012
@SEAmod
Customer return item that's not ours but opened A-to-Z and we lost
A customer returned item that is not ours. We were waiting for Amazon to process the refund so we could open a Safe-T claim but during that time the customer opened a A-to-Z claim. Now Amazon sided with the customer and refunded the customer out of our pocket and we could not upload photo proof on A-to-Z claim that the customer returned wrong item. We lost the A-to-Z appeal because of that. So is that a lose lose situation that nothing could be done?
The order ID is 111-7117736-1893012
@SEAmod
3 replies
Quincy_Amazon
Hello @Seller_VmDB28EfiWru4
Thank you for posting your inquiry to the Forums and for providing that order ID number. I am looking into it and will respond with any findings.
Regards,
Quincy_Amazon
