No payouts since 3 months (over 50k)- account status very good, only FBA - no answer from Amazon
Dear Amazon,
since 3 months we received no payout. Why? our account status is very good (we are only using Amazon FBA)
i have created several cases (minimum 20) but received not any reply from Amazon.
Can you please explain me, why we are not receiving any payout or any reply?
What is the issue
Please reply asap, that we can continue our selling at Amazon.com (at all other amazon countries we have no problem)
Could you please kindly look into this?
we need a reply!
kindest Marco
No payouts since 3 months (over 50k)- account status very good, only FBA - no answer from Amazon
Dear Amazon,
since 3 months we received no payout. Why? our account status is very good (we are only using Amazon FBA)
i have created several cases (minimum 20) but received not any reply from Amazon.
Can you please explain me, why we are not receiving any payout or any reply?
What is the issue
Please reply asap, that we can continue our selling at Amazon.com (at all other amazon countries we have no problem)
Could you please kindly look into this?
we need a reply!
kindest Marco
2 replies
Steve_Amazon
Hi @Seller_mVtRne8pwAgWe,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_mVtRne8pwAgWe,
I have checked in on your account and see that a disbursement was successfully made 3/12/24 and disbursements have resumed normal cadence.
Can you please advise if further assistance is needed here?
Thanks,
Steve