Reimbursement for Damaged During Transit
I am requesting assistance for reimbursement for order ID's that were damaged during transit by FBA. I keep getting the same thing repeated by seller support that they are not eligible for reimbursement, but this is incorrect and inconsistent with Amazon's policies and guidelines. I am urgently asking for help because I believe that seller support is not actually understanding the issue, and they keep repeating the same information that is not applicable to my case. Is there any recourse for this?
Reimbursement for Damaged During Transit
I am requesting assistance for reimbursement for order ID's that were damaged during transit by FBA. I keep getting the same thing repeated by seller support that they are not eligible for reimbursement, but this is incorrect and inconsistent with Amazon's policies and guidelines. I am urgently asking for help because I believe that seller support is not actually understanding the issue, and they keep repeating the same information that is not applicable to my case. Is there any recourse for this?
2 replies
Bryce_Amazon
Hey @Seller_BM5U1hd73o3Jg,
It sounds like this reimbursement should fall under the umbrella of "Fulfillment center operations claims". Key things to note before you submit a claim
- Check your Inventory Ledger to confirm the date and adjustment code of the loss or damage to your items.
- Check your Manage FBA Inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective).
- Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by FNSKU and date to filter the results.
If none of the above apply, would you kindly provide me with the most recent Seller Support case ID where you've been denied reimbursement for these units?
- Bryce
