Amazon seller central account deactivated after verifying my information through live call.
When I signed up for amazon seller central. My account got deactivated because they wanted to verify my information through a web call. After doing the web call they activated my account. Few days later while I was trying to list my products the account got deactivated again. The automatic messages requested some documents, after submitting these files I am getting no answer. I keep trying to submit the documents but I am stuck with an automatic bot response even though it shows that the documents they asked for are checked in green.
Does anyone know how to reach to a support staff that can help reactivating my account and bypassing the bot which it just repeats the same thing over and over again.
Amazon seller central account deactivated after verifying my information through live call.
When I signed up for amazon seller central. My account got deactivated because they wanted to verify my information through a web call. After doing the web call they activated my account. Few days later while I was trying to list my products the account got deactivated again. The automatic messages requested some documents, after submitting these files I am getting no answer. I keep trying to submit the documents but I am stuck with an automatic bot response even though it shows that the documents they asked for are checked in green.
Does anyone know how to reach to a support staff that can help reactivating my account and bypassing the bot which it just repeats the same thing over and over again.
6 replies
Micah_Amazon
Hello @Seller_idR0itgwOjaoe,
Thank you for your post. Please provide the most recent seller support case ID as well as any additional information. In some instances, accounts get deactivated when they list products because they do not a true and valid credit card on file. Please note that Amazon requires a valid credit card and not a debit card.
Please advise.
Cheers,
Micah
Micah_Amazon
Hello @Seller_idR0itgwOjaoe,
Hope all is well. Wanted to follow up and see if you have any additional questions or concerns with the verification process?
Looking forward to your response.
Have a great weekend.
Cheers,
Micah
