Not fair for seller with delivered tracking , but customer said not received
I was getting the A-to-z Guarantee claim for a item that was shipped with USPS media mail with tracking number. The USPS tracking show it was delivered in the mail box. But the customer claimed that they didn't received it. The customer only pay for standard shipping, not priority mail. For standard mail (Media Mail) didn't come with insurance with USPS. Even with the insurance, USPS won't provide any insurance claim as the tracking show it was delivered.
Can someone please help me understand how I should respond and what you do in these types of situations. Thank you.
Not fair for seller with delivered tracking , but customer said not received
I was getting the A-to-z Guarantee claim for a item that was shipped with USPS media mail with tracking number. The USPS tracking show it was delivered in the mail box. But the customer claimed that they didn't received it. The customer only pay for standard shipping, not priority mail. For standard mail (Media Mail) didn't come with insurance with USPS. Even with the insurance, USPS won't provide any insurance claim as the tracking show it was delivered.
Can someone please help me understand how I should respond and what you do in these types of situations. Thank you.
1 reply
Seller_WBnGS7Ix3XiDX
Send them a template that politely explains how to get full refund if the package is not delivered, even if it shows delivered.
Then I offer information on how to request a refund, & tell them that it is Amazons policy for small sellers, since we shipped on time (I check first that a beginning scan is there).
They either request the refund using the instructions I gave them on my template, & many times they leave me alone & bug Amazon, who usually pays out the claim. My item is under $20, but this might not work for higher priced items.
Either way, have them request the refund from Amazon if you used their shipping services.
