Product Safety Request: paper cards are not a pacifier. Produce delisted two weeks.
Hello Amazon Friends
We create and make educational boardgames. Our board game Vocabulcious ASIN B0C6RST8VB has been deactivated for two weeks. The game is sold only in the US and is for children 8 and above. It is a paper card game.
We resubmitted all of the product testing and child safety compliance documentation along with photos to help the Amazon team understand these are not pacifiers. Each time Amazon comes back and asks for safety information for completely unrelated products (i.e. battery information and baby pacifier safety documentation). The product detail clearly state these are paper cards and use no batteries. We have gone through the submission process 4 times. We have called the help line and they said the submission looks great and should be approved by the team shortly- only to be rejected a few days later. Please help us figure out what we can do @Michelle_Amazon @Glenn_Amazon@April_Amazon
Product Safety Request: paper cards are not a pacifier. Produce delisted two weeks.
Hello Amazon Friends
We create and make educational boardgames. Our board game Vocabulcious ASIN B0C6RST8VB has been deactivated for two weeks. The game is sold only in the US and is for children 8 and above. It is a paper card game.
We resubmitted all of the product testing and child safety compliance documentation along with photos to help the Amazon team understand these are not pacifiers. Each time Amazon comes back and asks for safety information for completely unrelated products (i.e. battery information and baby pacifier safety documentation). The product detail clearly state these are paper cards and use no batteries. We have gone through the submission process 4 times. We have called the help line and they said the submission looks great and should be approved by the team shortly- only to be rejected a few days later. Please help us figure out what we can do @Michelle_Amazon @Glenn_Amazon@April_Amazon
3 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_0aFuLuTifm5ab,
I checked your listing to see if there’s anything that might explain why it's being classified as a pacifier. Since your US listing isn’t publicly accessible, I looked at the Amazon.de version under the same ASIN.
One possible reason could be the main product image. The box features an illustration of an open mouth with a small white drop positioned in a way that could resemble a pacifier. It’s possible that Amazon’s automated image recognition system is misinterpreting this visual element.
Additionally, your listing includes references to "mealtime," and there’s some overlap in the recommended age range. While it’s uncommon to see a 5-year-old with a pacifier, we’re just exploring potential clues that might have triggered the system.
Normally, I’d suggest tweaking the wording or images in the listing, but redesigning your packaging might not be practical.
Hope this helps!
Best regards, Michael
Manny_Amazon
Hello @Seller_0aFuLuTifm5ab,
Thanks for posting here. Please share your most recent case ID that is related to this, and I'll review to see what options exist for escalation.
Regards,
- Manny
