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Seller_SRsqwSvjFoJ2m

Call me now isn't working

Hello,

I have a problem with my account. Call me now is not working for a while. I need a help with my account suspension. An error occurs when we try to call the account health representative. I am attaching the error in below.

Could you please help me with this issue? Has anyone had this problem before and solved it?Internal%20Failure

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2 replies
Account Health
Tags:Account Health
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user profile
Seller_SRsqwSvjFoJ2m

Call me now isn't working

Hello,

I have a problem with my account. Call me now is not working for a while. I need a help with my account suspension. An error occurs when we try to call the account health representative. I am attaching the error in below.

Could you please help me with this issue? Has anyone had this problem before and solved it?Internal%20Failure

Account Health
Tags:Account Health
00
17 views
2 replies
Reply
2 replies
user profile
Seller_RyBiR05Djvp7V
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello @KAUNA_GLOBAL_LIMITED,

This is Amelia from Amazon to assist you.

Based on the above post, we understand your concerns related to the deactivation of the account and Call me now button not working.

Thank you bringing this matter to our attention. We are looking into this issue further and will update you as soon as more information is available.

Also as you mentioned about, account deactivation, for a detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.

You can post the same in the same thread so, we can help you in a better way. The forums community and I are here to support you.

Thanks,
Amelia

00
user profile
Julia_Amzn
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello Sellers,

Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:

• Clear cache and cookies.

• Disable any scripts.

• Log out from all Amazon Selling Accounts, and Buying Accounts.

• Close and reopen the browser.

• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.

• Try using incognito mode.

• Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:

Option 1: "Your call has ended. If you need to speak to us again, please request another call"

Option 2: "Call me now" link not available

Option 3: Error "Sorry, we are unable to process your request"

Thank you in advance,

Julia.

10
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user profile
Seller_SRsqwSvjFoJ2m

Call me now isn't working

Hello,

I have a problem with my account. Call me now is not working for a while. I need a help with my account suspension. An error occurs when we try to call the account health representative. I am attaching the error in below.

Could you please help me with this issue? Has anyone had this problem before and solved it?Internal%20Failure

17 views
2 replies
Account Health
Tags:Account Health
00
Reply
user profile
Seller_SRsqwSvjFoJ2m

Call me now isn't working

Hello,

I have a problem with my account. Call me now is not working for a while. I need a help with my account suspension. An error occurs when we try to call the account health representative. I am attaching the error in below.

Could you please help me with this issue? Has anyone had this problem before and solved it?Internal%20Failure

Account Health
Tags:Account Health
00
17 views
2 replies
Reply
user profile

Call me now isn't working

by Seller_SRsqwSvjFoJ2m

Hello,

I have a problem with my account. Call me now is not working for a while. I need a help with my account suspension. An error occurs when we try to call the account health representative. I am attaching the error in below.

Could you please help me with this issue? Has anyone had this problem before and solved it?Internal%20Failure

Account Health
Tags:Account Health
00
17 views
2 replies
Reply
2 replies
2 replies
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user profile
Seller_RyBiR05Djvp7V
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello @KAUNA_GLOBAL_LIMITED,

This is Amelia from Amazon to assist you.

Based on the above post, we understand your concerns related to the deactivation of the account and Call me now button not working.

Thank you bringing this matter to our attention. We are looking into this issue further and will update you as soon as more information is available.

Also as you mentioned about, account deactivation, for a detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.

You can post the same in the same thread so, we can help you in a better way. The forums community and I are here to support you.

Thanks,
Amelia

00
user profile
Julia_Amzn
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello Sellers,

Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:

• Clear cache and cookies.

• Disable any scripts.

• Log out from all Amazon Selling Accounts, and Buying Accounts.

• Close and reopen the browser.

• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.

• Try using incognito mode.

• Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:

Option 1: "Your call has ended. If you need to speak to us again, please request another call"

Option 2: "Call me now" link not available

Option 3: Error "Sorry, we are unable to process your request"

Thank you in advance,

Julia.

10
Follow this discussion to be notified about new activity
user profile
Seller_RyBiR05Djvp7V
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello @KAUNA_GLOBAL_LIMITED,

This is Amelia from Amazon to assist you.

Based on the above post, we understand your concerns related to the deactivation of the account and Call me now button not working.

Thank you bringing this matter to our attention. We are looking into this issue further and will update you as soon as more information is available.

Also as you mentioned about, account deactivation, for a detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.

You can post the same in the same thread so, we can help you in a better way. The forums community and I are here to support you.

Thanks,
Amelia

00
user profile
Seller_RyBiR05Djvp7V
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello @KAUNA_GLOBAL_LIMITED,

This is Amelia from Amazon to assist you.

Based on the above post, we understand your concerns related to the deactivation of the account and Call me now button not working.

Thank you bringing this matter to our attention. We are looking into this issue further and will update you as soon as more information is available.

Also as you mentioned about, account deactivation, for a detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.

You can post the same in the same thread so, we can help you in a better way. The forums community and I are here to support you.

Thanks,
Amelia

00
Reply
user profile
Julia_Amzn
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello Sellers,

Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:

• Clear cache and cookies.

• Disable any scripts.

• Log out from all Amazon Selling Accounts, and Buying Accounts.

• Close and reopen the browser.

• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.

• Try using incognito mode.

• Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:

Option 1: "Your call has ended. If you need to speak to us again, please request another call"

Option 2: "Call me now" link not available

Option 3: Error "Sorry, we are unable to process your request"

Thank you in advance,

Julia.

10
user profile
Julia_Amzn
In reply to: Seller_SRsqwSvjFoJ2m's post

Hello Sellers,

Whoever is facing issues with the ‘Call me now’ button, please follow the “Call me now" troubleshooting guide:

• Clear cache and cookies.

• Disable any scripts.

• Log out from all Amazon Selling Accounts, and Buying Accounts.

• Close and reopen the browser.

• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.

• Try using incognito mode.

• Check for internet connectivity issues.

If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:

Option 1: "Your call has ended. If you need to speak to us again, please request another call"

Option 2: "Call me now" link not available

Option 3: Error "Sorry, we are unable to process your request"

Thank you in advance,

Julia.

10
Reply
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