Subscribe and Save Eligibility Tool Issue
Hello Amazon Support,
I'm writing because I'm having trouble enrolling my 6 ASINs in the Subscribe and Save program.
With new eligibility tool checker, I get an error "Offer isn’t suitable for Subscribe & Save as it is not replenishable. The product must be replenishable at least every 6 months."
Not clear about what "replenishable" means. The product fits for reorder every month like consumable. Been selling this ASINs for more than 6 months and some entering 4th month. All getting same error.
Please explain what qualifies as replenishable for Subscribe and Save?
Open few cases but NOT helpful reply. Case: 14874809711, 14875029471, 14874954751
Thank you for your time and assistance.
Subscribe and Save Eligibility Tool Issue
Hello Amazon Support,
I'm writing because I'm having trouble enrolling my 6 ASINs in the Subscribe and Save program.
With new eligibility tool checker, I get an error "Offer isn’t suitable for Subscribe & Save as it is not replenishable. The product must be replenishable at least every 6 months."
Not clear about what "replenishable" means. The product fits for reorder every month like consumable. Been selling this ASINs for more than 6 months and some entering 4th month. All getting same error.
Please explain what qualifies as replenishable for Subscribe and Save?
Open few cases but NOT helpful reply. Case: 14874809711, 14875029471, 14874954751
Thank you for your time and assistance.
7 replies
Seller_gVgGkYf88ifhQ
We've been dealing with the same problem. Support has sent us in circles for the last few months and still no resolution. If you figure anything out, would love to hear about it!
Seller_AdPVTLQ3UngAC
@Blake_Amazon@Michelle_Amazon Please help me... I'm facing same issue as few threads that you solved. Thank you.
Cooper_Amazon
Good Evening @Seller_AdPVTLQ3UngAC,
Apologize for the delayed response on getting back to you. I have escalated case ids 14874809711, 14875029471, 14874954751 to one of our internal teams to review. They should get back to us within the next few business days. Thank you for your patience and have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_AdPVTLQ3UngAC,
Our internal support team has reached out to you via CASE ID 14952365501 to discuss further the ASINs from CASE ID 14874809711, 14875029471 & 14874954751 that continue to get rejected from the Subscribe and Save program. Please review CASE ID 14952365501 and let me know if you have any remaining questions or concerns once the case closes. Have a lovely weekend and take care.
Sincerely, Cooper_Amazon
