Cant search or find my product in my category.
So I reached out to Support and they gave my account a look and said nothing looks wrong that he don't understand why my listing is not available and inventory tells me to improve keywords, so I downloaded H10 and found the best keywords in my category, mad sure not to keyword stuff in my listing, used synonyms and still nothing. I cant even search my product by name let alone keywords. This is a restricted product as well.
Cant search or find my product in my category.
So I reached out to Support and they gave my account a look and said nothing looks wrong that he don't understand why my listing is not available and inventory tells me to improve keywords, so I downloaded H10 and found the best keywords in my category, mad sure not to keyword stuff in my listing, used synonyms and still nothing. I cant even search my product by name let alone keywords. This is a restricted product as well.
2 replies
Cooper_Amazon
Good Evening @Seller_iTngIGKqJMiX2,
I have escalated this issue regarding unable to search for your product within the buyer facing catalog to one of our internal partner teams to review. They should get back to us within the next few business days. Until then, have a wonderful weekend and I look forward to checking in with you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_iTngIGKqJMiX2,
Our internal team has reached out to you on CASE ID 16674682291 regarding being unable to search for your product within the buyer facing catalog.
Feel free to follow along with CASE ID 16674682291 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
