PICKUP ISSUE
Order ID: # 402-3292013-5263520
I am writing to report a persistent issue regarding pickup delays for my orders under the Easy Ship program. Despite scheduling pickups, the courier team has failed to collect the parcels on multiple occasions, and the status remains “Waiting for Pickup.”
This issue is impacting my order fulfillment rate and customer satisfaction,
PICKUP ISSUE
Order ID: # 402-3292013-5263520
I am writing to report a persistent issue regarding pickup delays for my orders under the Easy Ship program. Despite scheduling pickups, the courier team has failed to collect the parcels on multiple occasions, and the status remains “Waiting for Pickup.”
This issue is impacting my order fulfillment rate and customer satisfaction,
1 reply
Christine_Amazon
Hi @Seller_at00Fbw0v70fm
I am sorry this impacted your business operations. Please fill out this form if an Easy Ship pick-up was not attempted by 6 p.m. on the scheduled date. This action will ensure that our Easy ship teams investigates the incident, and we will try to pick up the order during the next available slot.
Additionally, we will reverse any metrics that were affected due to a pick-up miss, if applicable.
For more information, please see below:
Process Amazon Easy Ship orders
Regards,
Christine.
