Amazon Upstream (AWD) shipment not receiving shipment
Hello - our FCL shipment was delivered to AWD warehouse (IUSL) 11 days ago through Amazon Freight.
But Seller Central is still showing "Created" status and none of the inventory is checked in or received after 11 days. We have also sent emails to AWD team but to no avail.
I opened multiple cases but seller support doesn't seem to have any answers. Is this normal with AWD?
@Bryce_Amazon@Glenn_Amazon - Can you please help? My case ids are - 14015087441 and 13973405651
Thank you.
Amazon Upstream (AWD) shipment not receiving shipment
Hello - our FCL shipment was delivered to AWD warehouse (IUSL) 11 days ago through Amazon Freight.
But Seller Central is still showing "Created" status and none of the inventory is checked in or received after 11 days. We have also sent emails to AWD team but to no avail.
I opened multiple cases but seller support doesn't seem to have any answers. Is this normal with AWD?
@Bryce_Amazon@Glenn_Amazon - Can you please help? My case ids are - 14015087441 and 13973405651
Thank you.
6 replies
Dominic_Amazon
Hi @Seller_CDrmo11gdIK3b,
Thank you for this info. I will escalate this internally. Please keep an eye on your case log.
Best,
Dominic
Seller_OgPvue0BQCjdg
It once took 19 days after delivery for it to update in the Amazon system for us.
Seller_dZ8vlkiP8dtYi
They tell you this. It's not uncommon and expected. You need to apply some logic and understand that it's just like any other FC and has a high volume this time of year.
