Amazon support completely oblivious to my issue
I sell an item in both a 5 pack and a 4 pack. Long story short, my 4 pack got mixed into my 5 pack inventory which was completely Amazons fault.
I asked for a BIN check(for the 5 pack), and you wouldn't believe the incompetence of seller support. They sent me pictures of my 4 pack unit with the FNSKU and item being completely wrong, proving my point, and stating:
"After a further investigation our internal team has determined the following:
No defect was found. Images attached.
Have a great day!"
What? They literally proved my point that they mixed my inventory and I'm taking a huge hit because I have received several one star reviews already. This alone can destroy my whole listing.
Mods PLEASE take a look at this and help me out. Best case scenario, I would want all the one star reviews removed, which I know will never happen.
Case ID: 15750590691
Amazon support completely oblivious to my issue
I sell an item in both a 5 pack and a 4 pack. Long story short, my 4 pack got mixed into my 5 pack inventory which was completely Amazons fault.
I asked for a BIN check(for the 5 pack), and you wouldn't believe the incompetence of seller support. They sent me pictures of my 4 pack unit with the FNSKU and item being completely wrong, proving my point, and stating:
"After a further investigation our internal team has determined the following:
No defect was found. Images attached.
Have a great day!"
What? They literally proved my point that they mixed my inventory and I'm taking a huge hit because I have received several one star reviews already. This alone can destroy my whole listing.
Mods PLEASE take a look at this and help me out. Best case scenario, I would want all the one star reviews removed, which I know will never happen.
Case ID: 15750590691
5 replies
Seller_rI7BZIczK8iAC
Isn't it you who puts the FNSKU? Does the FNSKU on this product represent the 4-pack or the 5-pack?
Jameson_Amazon
Hi @Seller_ONljjp7aAS7ei,
Thank you for reaching out about this!
I have escalated case # 15750590691 internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know once I hear any updates on my end.
In the meantime, please let me know if you have any additional questions!
All the best,
Jameson
