Non-expirable FABRIC product stuck as expirable
I have two listings with different ASINS that are both castor oil wraps with OIL NOT INCLUDED. They are made of fabric. They do not expire because it is fabric. Initially, the listing was correct. It said under the expired field both "no" and "false." All of the sudden when my product is ready to ship and I need to make a shipping plan, Amazon changes on their end, that it is expirable. On my end, under "Is product expirable?" it is marked as no. In a greyed out field changed by Amazon, it says "true" I will attach a screenshot of that as our product is falsely labeled for no reason, which will affect our business. This needs to be handled immediately as the product is to be shipped within a few days. So the bottom line is, our product DOES NOT EXPIRE. Due to Amazon coding it as true, it is specifying it as expirable. Please help because this will have a great impact on my business and investment, when it is not even a true label. The products do not expire. My case log number is 16763845421. @Topher_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Dougal_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon @Glenn_Amazon

Non-expirable FABRIC product stuck as expirable
I have two listings with different ASINS that are both castor oil wraps with OIL NOT INCLUDED. They are made of fabric. They do not expire because it is fabric. Initially, the listing was correct. It said under the expired field both "no" and "false." All of the sudden when my product is ready to ship and I need to make a shipping plan, Amazon changes on their end, that it is expirable. On my end, under "Is product expirable?" it is marked as no. In a greyed out field changed by Amazon, it says "true" I will attach a screenshot of that as our product is falsely labeled for no reason, which will affect our business. This needs to be handled immediately as the product is to be shipped within a few days. So the bottom line is, our product DOES NOT EXPIRE. Due to Amazon coding it as true, it is specifying it as expirable. Please help because this will have a great impact on my business and investment, when it is not even a true label. The products do not expire. My case log number is 16763845421. @Topher_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Dougal_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon @Glenn_Amazon

5 replies
Seller_z3XfkorVSmnEY
Can you put that the expiration date is in like 2099?
Also, verify that category Amazon has put it in....sounds like you're in the wrong category.
Cooper_Amazon
Good Morning @Seller_TYh1LU060Quay,
I wanted to stop by and check in with you regarding this thread and CASE ID 16763845421. It appears you closed out the case yesterday December 9th, 2024. Did the issue happen to get resolved on its on?
Please advise if you still require assistance and we would be happy to continue looking into this for you. Have a great rest of your day!
Sincerely, Cooper_Amazon