Dear Amazon Seller Support Team,

I am writing to report a series of troubling incidents that have occurred within the context of my seller account on the Amazon platform, specifically concerning orders originating from PIN code 110032. As a seller dedicated to providing genuine products and excellent service to customers, I am deeply concerned about the fraudulent activities that have compromised the integrity of my business operations.

The issues I have encountered are as follows:

Fake Orders and Continuous Cancellations: Despite diligently fulfilling orders and adhering to Amazon's policies, I have repeatedly experienced instances where orders placed from PIN code 110032 are canceled shortly before delivery. This recurring pattern suggests a deliberate effort to manipulate the ordering process, resulting in significant disruptions to my business and financial losses.

Misuse of Amazon Branding Tape for Returns: Upon receiving canceled orders returned by customers, I have noticed a troubling trend wherein the packaging is sealed with Amazon branding tape, indicating that the items are authentic Amazon shipments. However, upon inspection, it becomes evident that the contents have been tampered with, and inferior or unrelated products have been substituted for the original items. This misuse of Amazon branding not only deceives customers but also tarnishes the reputation of my brand as a seller of genuine products.

Substitution of Original Items with Inferior Products: The most egregious aspect of these incidents is the substitution of original items with substandard or unrelated products. For instance, customers have reported receiving energy drink cans and empty bottles in place of the products they ordered, indicating a deliberate attempt to defraud both myself and the end consumer. Such deceitful practices not only undermine trust in my brand but also pose potential health and safety risks to unsuspecting customers.

As a responsible seller, I take these matters very seriously and expect Amazon to take immediate action to address these fraudulent activities. I urge the Seller Support Team to conduct a thorough investigation into the incidents originating from PIN code 110032, identify the perpetrators responsible for these fraudulent actions, and implement stricter security measures to prevent future occurrences.

Furthermore, I request that Amazon provide assistance in mitigating the financial losses incurred as a result of these fraudulent orders, including reimbursement for canceled orders and support in resolving disputes with affected customers.

I trust that Amazon will prioritize the integrity of its marketplace and take swift and decisive action to rectify these issues. I remain committed to upholding the highest standards of business ethics and customer satisfaction, and I look forward to your prompt response and resolution to this matter.

Thank you for your attention to this urgent issue.

Sincerely,

Hybrid laboratories India Private Limited