Negative Feedback after using the item for a month then returning.
We had a customer who sent back Satellite receiver that was supplied with an access card. They returned the item after a month having obviously used the item for a period to watch TV and then it was returned when clearly they had no use for it.
The access card was activated and the box was configured to be used by the buyer, to my mind this is like buying a DVD disc, watching the film and then returning it (something which is not permitted as far as I am aware).
We received the item back and obviously needed to test and rest the item , which is now second hand with an activated card. The customer then left us negative feedback as they had not had their refund quick enough.
Attempts to report the buyer and have the feedback removed via Feedback Manger have been unsuccessful as has an attempt to contact the buyer via messaging.
We are not a lending library and this feedback has wrecked our feedback score.
Surely this cannot be right and someone at Amazon can look at this?
Negative Feedback after using the item for a month then returning.
We had a customer who sent back Satellite receiver that was supplied with an access card. They returned the item after a month having obviously used the item for a period to watch TV and then it was returned when clearly they had no use for it.
The access card was activated and the box was configured to be used by the buyer, to my mind this is like buying a DVD disc, watching the film and then returning it (something which is not permitted as far as I am aware).
We received the item back and obviously needed to test and rest the item , which is now second hand with an activated card. The customer then left us negative feedback as they had not had their refund quick enough.
Attempts to report the buyer and have the feedback removed via Feedback Manger have been unsuccessful as has an attempt to contact the buyer via messaging.
We are not a lending library and this feedback has wrecked our feedback score.
Surely this cannot be right and someone at Amazon can look at this?
4 replies
Roberto_Amazon
Hello! @Seller_B1w534NfJNA5B
This is Roberto. Thank you for using the Forums, I have tried to look into this, but I was unable to locate the negative feedback you mentioned in your post.
Can you please provide me the Order ID? Or the case ID in which you requested removal?
Looking forward to hearing from you.
Regards,
