Need Help: Listing Removed Due to Copyright Image Issue – All Images Were Original & Now Replaced – Account Health at Risk
Hello Amazon Seller Support / Community,
I need urgent guidance regarding a copyright image issue that has led to the removal of my product listing, and my account health is now at serious risk.
I had listed a handheld retro gaming console and used self-edited, original images created specifically for the product. However, Amazon flagged the listing for copyright infringement, specifically citing a problem with the images, even though I did not use any copyrighted or branded visuals such as Super Mario Bros. or other protected content.
As a precaution and in full respect of Amazon’s policies, I:
Removed all original images, even though they were self-made.
Uploaded completely fresh, newly edited images with zero reference to any known IP.
Also removed any potentially problematic text or keywords from the listing.
Despite taking all these corrective actions, Amazon has still removed my listing, and my Account Health now shows an IP violation, which I’m very concerned about.
I have already submitted a clarification and appeal to Amazon, but I’m reaching out here to:
Ask if anyone has faced a similar issue and how they resolved it.
Get advice on what else I can do to clear this from my account health.
Understand if there's a specific retraction process or contact needed.
This is impacting my business significantly and I want to remain 100% compliant with Amazon’s policies.
Any help, insights, or steps I may have missed would be greatly appreciated.
Thank you,
Mohamed hussain
Need Help: Listing Removed Due to Copyright Image Issue – All Images Were Original & Now Replaced – Account Health at Risk
Hello Amazon Seller Support / Community,
I need urgent guidance regarding a copyright image issue that has led to the removal of my product listing, and my account health is now at serious risk.
I had listed a handheld retro gaming console and used self-edited, original images created specifically for the product. However, Amazon flagged the listing for copyright infringement, specifically citing a problem with the images, even though I did not use any copyrighted or branded visuals such as Super Mario Bros. or other protected content.
As a precaution and in full respect of Amazon’s policies, I:
Removed all original images, even though they were self-made.
Uploaded completely fresh, newly edited images with zero reference to any known IP.
Also removed any potentially problematic text or keywords from the listing.
Despite taking all these corrective actions, Amazon has still removed my listing, and my Account Health now shows an IP violation, which I’m very concerned about.
I have already submitted a clarification and appeal to Amazon, but I’m reaching out here to:
Ask if anyone has faced a similar issue and how they resolved it.
Get advice on what else I can do to clear this from my account health.
Understand if there's a specific retraction process or contact needed.
This is impacting my business significantly and I want to remain 100% compliant with Amazon’s policies.
Any help, insights, or steps I may have missed would be greatly appreciated.
Thank you,
Mohamed hussain
4 replies
Seller_BWTkG3jxbkZnF
before upload in Amazon just check with chatgpt it helps lot and give suggestions write prompt properly
Seller_I8nguIMY1tn2d
Hello,
Call to Amazon Account Health Team and ask what the issue.They will provide you insights on what actual probelm is.
Abella_AMZ
Hello @Seller_u9TADpLBJbKw5,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand your concern about Copyright violation.
Amazon is dedicated to providing customers with the widest selection of goods on Earth and creating an amazing customer experience. Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners.
Generally, copyright law is meant to incentivize the creation of original works of authorship for the benefit of the public. To receive copyright protection, a work of authorship must be created by an author, and must have some amount of creativity. If you are the author of an original work, then you typically own the copyright in that work.
Although you have edited the images, but an image should not have anyone else IP logo or trademark in it.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team at the time of Asin deactivation.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
