Hi @Seller_0A2TPgxZCgYBm

If you "won" the A-to-z claims, then you should see this reflected in the dashboard in Seller Central that records A-to-z claims.

• Manage A-to-z Claims

When I view some of your claims I see this note: "The customer claimed an issue with delivery. Amazon's A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon's Buy Shipping and the customer issue was outside your control."

If these are the orders you are referring to then I can tell you the following from the help pages.

• Helping you recover the refund amount or item on claims for late deliveries.

• We recognize that sometimes late deliveries happen. If a refund has already been issued for an A-to-z Guarantee claim and the item was delivered within 30 days of the A-to-z Guarantee claim refund date, we will now email the customer on your behalf and request them to either return the item or cancel the refund issued. You don’t need to appeal the claim or message the customer separately, but do keep an eye on the return request and emails from us for updates on the decision. To help avoid claims, please ensure you are always following Amazon’s policies on fulfillment and returns, including shipping on time with a valid tracking number.

Let me know if you have any further questions.

Susan