violation in my prducts
i have face violation in my product .i have send all legal approval letters and all documents but now amazon told me for otc licinece what is this i have seen all sellar same product sell on amzaon but in my case he saya ypur product not eligible and second 1mg and filpkart allredy approved my product but amzaon allwaya saya send this send that and my account health also in high risk no one help always says wait for response
3 replies
Abella_AMZ
Hello @Seller_5fHtZuIPifPvD,
This is Abella from Amazon to assist you.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
I understand your concern in regards with the policy violation where the product has been identified as OTC Drug and needs to be sold under valid drug sale license.
While I recognize that you've successfully listed this product on other platforms without any problems, Amazon operates under its own specific set of regulations and guidelines that must be strictly followed. These rules are non-negotiable and are in place to maintain Amazon's marketplace standards and compliance requirements, regardless of how the product may be treated on other platforms or marketplaces.
I request you to please provide valid documents to reactivate your listing.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
