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Seller_6dPVUx80KMY18

pending and cancellation

We are facing some issues regarding managing of pending orders.

Our all order are going on pending and afterwards they are canceled this is really concerning us as almost 24 orders have been cancelled this way . I hope that your assistant team will help us go through this problem and find a suitable solution to it, awaiting for your prompt reply thank you.

Best regards

HT_Sellers Era

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2 replies
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Tags:Cancelled order
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Seller_6dPVUx80KMY18

pending and cancellation

We are facing some issues regarding managing of pending orders.

Our all order are going on pending and afterwards they are canceled this is really concerning us as almost 24 orders have been cancelled this way . I hope that your assistant team will help us go through this problem and find a suitable solution to it, awaiting for your prompt reply thank you.

Best regards

HT_Sellers Era

Fulfil Orders
Tags:Cancelled order
00
19 views
2 replies
Reply
2 replies
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_6dPVUx80KMY18's post

This forum is not the way to contact Amazon. You are just talking to other sellers.

Amazon is not going to be able to prevent or "solve" pending orders.

10
user profile
Jameson_Amazon
In reply to: Seller_6dPVUx80KMY18's post

Hi @Seller_6dPVUx80KMY18,

Thank you for the thread here!

For some additional context, here are some of the most common reasons for orders being in "Pending" status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • The buyer selected convenience store payment but hasn't completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
  • For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.

For more information on pending orders, I would recommend reading through this help page. I'd also recommend checking out this FAQ regarding order cancellations.

Now, if you would like the internal team to take a further look into these particular pending orders, I'd recommend opening a case with Seller Support right here. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence.

If you have any additional questions, please let me know!

Thanks again,

Jameson

21
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user profile
Seller_6dPVUx80KMY18

pending and cancellation

We are facing some issues regarding managing of pending orders.

Our all order are going on pending and afterwards they are canceled this is really concerning us as almost 24 orders have been cancelled this way . I hope that your assistant team will help us go through this problem and find a suitable solution to it, awaiting for your prompt reply thank you.

Best regards

HT_Sellers Era

19 views
2 replies
Fulfil Orders
Tags:Cancelled order
00
Reply
user profile
Seller_6dPVUx80KMY18

pending and cancellation

We are facing some issues regarding managing of pending orders.

Our all order are going on pending and afterwards they are canceled this is really concerning us as almost 24 orders have been cancelled this way . I hope that your assistant team will help us go through this problem and find a suitable solution to it, awaiting for your prompt reply thank you.

Best regards

HT_Sellers Era

Fulfil Orders
Tags:Cancelled order
00
19 views
2 replies
Reply
user profile

pending and cancellation

by Seller_6dPVUx80KMY18

We are facing some issues regarding managing of pending orders.

Our all order are going on pending and afterwards they are canceled this is really concerning us as almost 24 orders have been cancelled this way . I hope that your assistant team will help us go through this problem and find a suitable solution to it, awaiting for your prompt reply thank you.

Best regards

HT_Sellers Era

Fulfil Orders
Tags:Cancelled order
00
19 views
2 replies
Reply
2 replies
2 replies
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user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_6dPVUx80KMY18's post

This forum is not the way to contact Amazon. You are just talking to other sellers.

Amazon is not going to be able to prevent or "solve" pending orders.

10
user profile
Jameson_Amazon
In reply to: Seller_6dPVUx80KMY18's post

Hi @Seller_6dPVUx80KMY18,

Thank you for the thread here!

For some additional context, here are some of the most common reasons for orders being in "Pending" status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • The buyer selected convenience store payment but hasn't completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
  • For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.

For more information on pending orders, I would recommend reading through this help page. I'd also recommend checking out this FAQ regarding order cancellations.

Now, if you would like the internal team to take a further look into these particular pending orders, I'd recommend opening a case with Seller Support right here. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence.

If you have any additional questions, please let me know!

Thanks again,

Jameson

21
Follow this discussion to be notified about new activity
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_6dPVUx80KMY18's post

This forum is not the way to contact Amazon. You are just talking to other sellers.

Amazon is not going to be able to prevent or "solve" pending orders.

10
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_6dPVUx80KMY18's post

This forum is not the way to contact Amazon. You are just talking to other sellers.

Amazon is not going to be able to prevent or "solve" pending orders.

10
Reply
user profile
Jameson_Amazon
In reply to: Seller_6dPVUx80KMY18's post

Hi @Seller_6dPVUx80KMY18,

Thank you for the thread here!

For some additional context, here are some of the most common reasons for orders being in "Pending" status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • The buyer selected convenience store payment but hasn't completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
  • For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.

For more information on pending orders, I would recommend reading through this help page. I'd also recommend checking out this FAQ regarding order cancellations.

Now, if you would like the internal team to take a further look into these particular pending orders, I'd recommend opening a case with Seller Support right here. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence.

If you have any additional questions, please let me know!

Thanks again,

Jameson

21
user profile
Jameson_Amazon
In reply to: Seller_6dPVUx80KMY18's post

Hi @Seller_6dPVUx80KMY18,

Thank you for the thread here!

For some additional context, here are some of the most common reasons for orders being in "Pending" status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • The buyer selected convenience store payment but hasn't completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
  • For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.

For more information on pending orders, I would recommend reading through this help page. I'd also recommend checking out this FAQ regarding order cancellations.

Now, if you would like the internal team to take a further look into these particular pending orders, I'd recommend opening a case with Seller Support right here. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence.

If you have any additional questions, please let me know!

Thanks again,

Jameson

21
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