NO Returns & Exchanges Policy
Does anyone know if it is possible to upload a personal Returns & Exchanges Policy to their Amazon Seller Central store to inform the buyers that returns and exchanges are not supported? We operate as a print-on-demand company, meaning that each product is unique and produced only when it is ordered. I'm sure many other sellers have a similar request, especially those who sell products made to order.
Please give advice if you have already figured out how to solve this problem.
Thank you
NO Returns & Exchanges Policy
Does anyone know if it is possible to upload a personal Returns & Exchanges Policy to their Amazon Seller Central store to inform the buyers that returns and exchanges are not supported? We operate as a print-on-demand company, meaning that each product is unique and produced only when it is ordered. I'm sure many other sellers have a similar request, especially those who sell products made to order.
Please give advice if you have already figured out how to solve this problem.
Thank you
3 replies
SEAmod
@Seller_5CBKqeuJbLsx3
The majority of Amazon Third Party Sellers are bound by the terms of service set forth in the Amazon Services Business Solutions Agreement. This means you, as a seller, have agreed to honor and support the returns and exchange policies Amazon offers retail customers. If you are selling customized products, you should be following the information in the following help page.
Seller_AXC06kcsKI1qG
the proper link is here
https://sellercentral.amazon.com/help/hub/reference/G201757520
What is the Custom return policy?Customized products are not eligible for returns.
