Hello @Seller_lmr8B01CVgq4w,

My name is Dougal from the Community Manager Team and I will be happy to assist. I will need a bit more information in order to help which I can get from a case ID. Have you already opened a case with Selling Partner Support? If not, please do that first as they will be the best equipped to help you resolve. If you have already opened that case, but still need assistance. Please provide that case ID here and I will review and help wherever I am able.

Best, Dougal