Customer Claims they were charged twice --what would you do?
Customer just sent a message claiming they were charged twice, we're FBM- see quoted remarks below... and response..
Hi, I got charged twice for this order and it put my account in the negative resulting an overdraft fee! Please reverse one of the two 51.27 today (FRI JULY 21st) so I won't get a fee!
Hi, please contact Amazon customer service regarding this claim as we do not have anything to do with the charges you are talking about nor would we be able to reverse them. Go to the main page of your orders page and then go all the way to the bottom of the page and find the "help" link to get in touch with an Amazon chat person, they should be able to directly help you. In the meantime, do you still want the original order as we were just preparing it to ship out today, please confirm and thank you for your order.
Thoughts about holding up the current order until resolved?
2 replies
Seller_kNAboD6kRgVt7
Personally, I would NOT hold off on shipping. This is Amazon, it could take days to resolve, assuming this is not a scam of some sort. (It has a bit of that fishy smell to me). If there is a case later, Amazon can see via messaging that you sent her to Customer Service.
If your shipping doesn't have to go today to avoid late shipment, that would give the customer a bit of time to reply. But if it is going to cause it to be marked late, I would definitely ship.
Seller_kIukTwdhvntAp
I am with @booknut7 EXCEPT for the fact that when you responded you opened up an entire bucket of possible worms.
By saying "In the meantime, do you still want the original order as we were just preparing it to ship out today, please confirm and thank you for your order. " you have given them the opportunity to delay responding until you have shipped. They KNOW that Amazon requires you to ship by the date shown.
THEN, after you have confirmed shipping they then come back and say "NO, I don't want it since you charged me twice".
When they get the item they tell Amazon that they had cancelled the order and show what you sent AND what they sent saying 'NO'.
For future reference --
I'm sorry to hear that the Amazon system has created a problem for you. I have NO control or access to the money side of things.
You can contact Amazon Customer Service for assistance with the billing issue.
Your product is on the way to you as I type this. Thanks very much for the order.
