Refund to buyer by reason - Order not received
Hello,
I need some clarification regarding an issue with an FBA order. A buyer claimed 'Order not received' and received an automatic refund, but the product was fulfilled and delivered by Amazon through FBA. Could someone help me understand why this might happen and if there’s a way to prevent it in the future? Thank you!
@Joey_Amazon
order no#114-3981245-1142640
case ID:17563382961
Refund to buyer by reason - Order not received
Hello,
I need some clarification regarding an issue with an FBA order. A buyer claimed 'Order not received' and received an automatic refund, but the product was fulfilled and delivered by Amazon through FBA. Could someone help me understand why this might happen and if there’s a way to prevent it in the future? Thank you!
@Joey_Amazon
order no#114-3981245-1142640
case ID:17563382961
1 reply
Seller_Qbd0RsfZFEZBY
This is normal. Same thing would have happened if the order was FBM. You should get reimbursed
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