I just found out that amazon removed buy box on all my listings because of a order cancellation, Best of all, The cancellation happened because of the easy ship miss issue!

The pickup person never arrived or picked up the order nor did they allow me to hand over the order to ATS myself.

I have already registered a complaing etc etc, but it says it may take 'upto' 15 business days for the metric to be updated and refund (cancellation charge) to be processed!

What can I do in this case? is there a way I can get the metric updated faster? I am not really looking for the refund but this issue is impacting my entire business which is not even our fault!

Any help/suggestions are appreciated!