Low OTDR(On time delivery rate) even for Easyship
I had opted for Easyship from very beginning of account, even then my OTDR score has gone to 58% whereas ATS is responsible for this.
OTDR should not be counted for Easyship sellers which is written on account health page, OTDR only applies to seller-fulfilled orders.
Seller support team said that it is wrong, my OTDR should be 100% as i am a Easyship seller. Even then seller support team has failed to restore my OTDR score to 100% saying that this is a glitch and even if i raise a new case i will get the same response
While raising a case on seller support they say low OTDR isn't affecting your account health and buybox and is no reason to worry about , whereas in the link provided by seller support it is clearly mentioned that shipping experience will be counted while judging for buybox and other account metrics.
also even some of seller support member which are very cooperative and brilliant said that this OTDR needs to be sorted as amazon is a automated system. Conclusively every support team member puts a different theory on table.
I have gained almost 15-20% return rate due to this issue
I request for resolution for this issue and need my OTDR to restore to 100%
case id : 11119525292
Low OTDR(On time delivery rate) even for Easyship
I had opted for Easyship from very beginning of account, even then my OTDR score has gone to 58% whereas ATS is responsible for this.
OTDR should not be counted for Easyship sellers which is written on account health page, OTDR only applies to seller-fulfilled orders.
Seller support team said that it is wrong, my OTDR should be 100% as i am a Easyship seller. Even then seller support team has failed to restore my OTDR score to 100% saying that this is a glitch and even if i raise a new case i will get the same response
While raising a case on seller support they say low OTDR isn't affecting your account health and buybox and is no reason to worry about , whereas in the link provided by seller support it is clearly mentioned that shipping experience will be counted while judging for buybox and other account metrics.
also even some of seller support member which are very cooperative and brilliant said that this OTDR needs to be sorted as amazon is a automated system. Conclusively every support team member puts a different theory on table.
I have gained almost 15-20% return rate due to this issue
I request for resolution for this issue and need my OTDR to restore to 100%
case id : 11119525292
2 replies
Seller_K6sgfV7SQAcaO
Dear ReMuse,
Thank you for bringing this to our attention, and we truly understand your frustration regarding the OTDR (On-Time Delivery Rate) issue, especially as an Easyship seller.
Firstly, we would like to clarify that as per Amazon's own policy outlined on the Account Health page, OTDR is not applicable to Easyship orders, since Amazon is responsible for the pickup and delivery timelines. Therefore, Easyship sellers should not be penalized for late deliveries outside of their control.
We acknowledge that you’ve already raised multiple support cases and were informed it’s a system glitch—this inconsistency in communication is unfortunate and not reflective of the support experience sellers deserve.
While Seller Support has mentioned that the low OTDR is not impacting your account health or Buy Box eligibility, we also understand your concern that conflicting information from Amazon's own documentation adds to the confusion and stress.
We urge the relevant Amazon team to urgently investigate this technical glitch and restore your OTDR score to the accurate 100% to reflect your use of Easyship. Additionally, a formal clarification on this matter would benefit many sellers facing similar discrepancies.
We appreciate your patience and your continued commitment to Amazon, and we sincerely hope this matter will be resolved swiftly and transparently
