Refund Order Issues
I had requested a refund for an order, and the refund application was submitted. I also received the status update for the refund, but the refund has not been issued yet. Although I had initiated the refund process yesterday, the "refund applied" status has now disappeared. Now I am going back to the refund window, and instead of the total amount, there is an option for an additional refund, which is worth $20. Could someone kindly guide me on how I can contact Amazon support to resolve this issue?
Refund Order Issues
I had requested a refund for an order, and the refund application was submitted. I also received the status update for the refund, but the refund has not been issued yet. Although I had initiated the refund process yesterday, the "refund applied" status has now disappeared. Now I am going back to the refund window, and instead of the total amount, there is an option for an additional refund, which is worth $20. Could someone kindly guide me on how I can contact Amazon support to resolve this issue?
1 reply
Tatiana_Amazon
Hi @Seller_H0U8xaWLAi77c,
Just to clarify, are you trying to issue a refund to one of your customers as a seller, or are you attempting to be refunded for an item you purchased from a seller on Amazon (i.e. you are the buyer of the order)?
If you are the buyer in this scenario, please contact Amazon Customer Support by navigating to the Help page in your buyer account.
Tatiana
