Product and Food Safety Violations
Product : baby lounger for newborn
My product has passed the compliance certification. On February 15th, it was suddenly said that my product violated product and food safety. I don't know what went wrong. Contact customer service has not replied for the time being, do not know what caused the violation of product and food safety, do not know how to appeal, help!!
case ID: 17217188121
Product and Food Safety Violations
Product : baby lounger for newborn
My product has passed the compliance certification. On February 15th, it was suddenly said that my product violated product and food safety. I don't know what went wrong. Contact customer service has not replied for the time being, do not know what caused the violation of product and food safety, do not know how to appeal, help!!
case ID: 17217188121
11 replies
Michelle_Amazon
Hello @Seller_xWfo15bg1rFnc,
Thanks for reaching out. I have reviewed your Performance Notifications and it states that your ASIN's were removed because 'In the interest of safety, sale of infant sleep positioning products is prohibited.'.
If your items are not infant sleeping position products, you will need to appeal as listed below.
To appeal these violations, please follow these steps:
1. Log in to Seller Central
2. Go to the Account Health section from the lobby
3. Click on "Food and Product Safety Issues"
4. Locate the affected ASINs
5. Click on "Next Steps" option to submit your appeal for the policy violation
I hope this is helpful.
Regards,
Michelle
Seller_ES6sJfsA2R7rG
I have received a warning of Product and Food Safety Violations. I provided the product test report and CPC, but the customer service replied that the product cause safety risk. However, there are many similar products on the market. I contacted the customer service again, but havent received a reply yet. Could the administrator please help check the reason? The case ID is 17216979581.
