Hello,

I have reported a competitor for leaving multiple negative reviews and for violating multiple Community Guidelines and the Seller Code of Conduct using the following methods however the reviews have still not been taken down:

• Using the 'Report' button next to the review
• Reporting the reviewer's profile
• Sending an email to community-help@amazon.com
• Reporting the abuse via the Account Health page (unfortunately due to a character limit I was not able to fully detail the evidence - I only had space to include 3 links and no screenshots so I would understand why they may not agree it was a competitor however the complaint ID is 13969403371)

So in line with this post So you want to remove a customer review? I am detailing the evidence I have gathered (with personal/sensitive information removed which is required by the forum rules and I have not included any links to the reviews otherwise they could be identified however this was all sent in my email). Although the sleuthing techniques I used to determine it was a competitor are quite niche, they could be useful to other sellers. Fortunately in my case the competitor was not as sophisticated as some of the other competitors I have read about on this forum as they have used their own personal reviewer account to write the reviews.

This is the main review I would like removed for violating Community Guidelines:

Although the Community Guidelines don't allow profanity, I'm not sure whether the mild profanity "crap" qualifies. If it does then this should be sufficient reason alone to remove it however this is not the reason why I am reporting it.

This review is the latest of five reviews which they have left on my products (one of which did appear to get taken down), and they have left a total of at least 7 reviews (including the removed one) on this type of product as can be seen from their profile:

The red borders denote reviews they have left on my products which are all basically the same product just varying in size/color (so I believe they are a violation of the Community Guidelines: "Multiple negative reviews for the same product from one customer" & "A negative review from a seller on a competitor's product"), the yellow border denotes a review which I believe they have left for their own product (again another violation - although the product is no longer listed), and the blue border is for a review on a different competitor's product similar in functionality to my own but a different design so it is a violation not only because it is left by a competitor but also because it is a review written as a form of promotion - namely promoting their own product.

How I was able to determine it was a competitor

Unfortunately it was quite an involved process so I hope this isn't too difficult to follow - especially as I had to blank out the identifying details!

The reviewer tried to disguise their identity by having their name as just their initials so it didn't start off easy, however when I hovered over this review's title:

I could see at the end of the link was the product's ASIN, when I searched for it Amazon I found it was no longer listed however when I searched for this ASIN on the internet archive I discovered it had been archived and the same review was there with the same date but the reviewer's name was instead their full name rather than just their initials:

So they have changed their name at some point - possibly to make it more difficult to determine who it is. Also note the reviewer is promoting a product made of wood (which I believe is their own) and is likely to be violating the Community Guideline by leaving "a review by the product manufacturer, posing as an unbiased shopper". As a side note, they are also promoting their product being made of wood again on a different review (the blue bordered review) which is as follows:

Note that again they are promoting their own product made of wood on another online marketplace - these points are significant and I will return to them later.

As there is a limit of 5 images for each post I will reply to this post with the rest of the evidence.