Vendor Central Sign Up
Hello Everyone,
I’m hoping to find some assistance from you regarding an issue we are currently facing with our Vendor Central account.
We are an active Amazon seller. We were invited to join the Vendor Central program last year and have been trying to get our account fully operational since then. However, we have encountered a significant issue - we are unable to find the option to raise a support ticket within our Vendor Central account interface.
We have attempted to get help through our Seller Central account but were told that this issue must be addressed from the Vendor Central side. We were advised to log in and raise a ticket through Vendor Central. However, upon logging into Vendor Central, there is no option for us to raise a ticket.
Our assigned account manager from Amazon has been unresponsive, leaving us unable to resolve this matter. We are eager to fully integrate with the Vendor Central program and to use it to grow our business on Amazon, but without access to necessary support, we are stuck.
Has anyone else experienced a similar issue? Any advice or guidance would be greatly appreciated. Alternatively, if anyone from Amazon sees this post and can assist, we would be extremely grateful.
Thank you!
Vendor Central Sign Up
Hello Everyone,
I’m hoping to find some assistance from you regarding an issue we are currently facing with our Vendor Central account.
We are an active Amazon seller. We were invited to join the Vendor Central program last year and have been trying to get our account fully operational since then. However, we have encountered a significant issue - we are unable to find the option to raise a support ticket within our Vendor Central account interface.
We have attempted to get help through our Seller Central account but were told that this issue must be addressed from the Vendor Central side. We were advised to log in and raise a ticket through Vendor Central. However, upon logging into Vendor Central, there is no option for us to raise a ticket.
Our assigned account manager from Amazon has been unresponsive, leaving us unable to resolve this matter. We are eager to fully integrate with the Vendor Central program and to use it to grow our business on Amazon, but without access to necessary support, we are stuck.
Has anyone else experienced a similar issue? Any advice or guidance would be greatly appreciated. Alternatively, if anyone from Amazon sees this post and can assist, we would be extremely grateful.
Thank you!
1 reply
Seller_owF9YK4Yc7Sss
Hi
You may have resolved this already as you posted 25 days ago but if not you need to click on the Support link at the top right of the Vendor Central landing page - 
In the next page click Case Log (again top right)
Finally, click Get Help found at the end of the sentence below
after which the process should be intuitive.
Let us know if this helps or if you require further assistance.
